Please see Shipping Rates and Timing for the list of countries where the products can be delivered using Philippine Postal International Air Parcel and International Express Mail Service.Warranty of the products may not be valid due to unavailability of manufacturer service options and the products may not be in compliance to the destination country standards, specification, and labeling requirements.  As the recipient or importer of the product, it will be your responsibility to ensure that the product can be lawfully imported to the destination country.

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We may provide certain information pertaining to the shipment such as product information, shipment details and other order details that may be deemed necessary to facilitate local law compliance and custom clearance.International shipments may also be subject to opening for inspection by local customs authority of the destination country.

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Customs duties and taxes varies from one country to another and the recipient or importer of the products may be to subject such duties, taxes and additional custom fees and charges. The recipient or importer shall bear the duties, taxes and additional custom fees and charges that will be levied upon the products arrival to the country.  As the recipient or importer of the product, it will be your responsibility to ensure that the product can be lawfully imported to the destination country.  Please note that additional customs clearance can also cause delays in the shipment delivery.

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Shipping rate is computed at the last page of the order form before the order is submitted.  It will depend on the type of shipping, the product weight and country of destination.  Delivery time can be estimated by adding the product availability time and the shipping type that was chosen.  For example, the product is available for delivery in 7 days and the IEMS shipping type is chosen, the estimated time of arrival (assuming no further delays are incurred in custom clearance) is 7 days + 7 days = 14 days.We deliver using Philippine Postal International Air Parcel and International Express Mail ServiceSee Ordering Multiple Items, Saving on Shipping Cost and Faster Shipping for more on shipping timings.

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Product delivered by IEMS is expected to arrive in 5-7 business working days.  Please note that additional customs clearance can also cause delays in the shipment delivery IEMS can deliver to the following countries:

Australia, Austria, Bahrain, Bangladesh, Brazil, Brunei Darussalam, Bhutan, Bulgaria, Canada, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Great Britain, Greece, Hong Kong, India, Indonesia, Iran, Ireland, Israel, Italy, Japan, Korea, Kuwait, Laos, Macau, Malaysia, Maldives, Morocco, Myanmar, Nauru, Nepal, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Papua New Guinea, Qatar, Saudi Arabia, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United States of America, Vietnam, Yemen.

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Carriers can return items to us as an undeliverable package.  Undeliverable packages will be refunded with the cost of the ordered items with the exception of the shipping cost.Undeliverable packages will not be shipped again, however, you can place a new order on our website.To avoid packages from being undelivered and returned, please ensure the following:

Each country has a maximum allowable weight of the package that can be shipped.  If no shipping type appears on the last page of the order form, this may mean that no shipping rate is available due the total weight of the package exceeding the maximum allowable weight for that country.  To fix this, you can divide the items into two orders.  Each order will have a different shipping rate computation.